Do I have an inappropriately familiar relationship with Raj the Amazon Live Chat Bot?

You are now connected to Raj from Amazon.com.
Me: UPS
delivered two of my orders somewhere that is not my porch. One package
was a xmas gift for a 2-year-old. I'm panicking. Can you help?
21:46:11

Raj :Hello, my name is Raj. I'll be happy to help you today. 21:46:16

Raj :
Can you give me the order number?21:46:52

Me:
105-6602066-9466619 21:47:07

Raj :
Thank you.21:47:36

Raj :
Can you hold for a minute while I pull up your account. 21:47:43

Me:
yes21:47:47

Raj :
Thank you for your patience . 21:49:32

Me:
yep21:49:36

Raj :
I'm sorry for the trouble with the order.21:49:51

Raj :
I'll create the replacement for the order with the one day shipping .21:50:11

Me:
Unless it gets here tomorrow, that will not work. If you cannot guarantee an arrival of tomorrow, I need a refund.21:50:38

Me:
Sorry to be rude. I'm trying.21:50:46

Raj :
let me check the delivery date.21:51:12

Raj :
I'm sorry, the order will be delayed.21:53:19

Raj :
I'll [process the refund for the order, please return the item you received.21:53:48

Me:
I received NO items. 21:53:59

Me:
So, you can just process the refund and we're square. 21:54:12

Raj :
alright, I'll process the refund.21:54:21

Raj :
you will get the confirmation email after the chat.21:54:36

Me:
I appreciate it.21:54:40

Raj :
Thank you.21:54:49

Me:
Thank you. Happy holidays.21:54:55

Raj :
Is there anything else I can do for you today? 21:54:57

Me:
Nope. Thanks for tolerating.21:55:03

Raj :
You too.21:55:04

Raj :
Thanks for visiting Amazon.com. We hope to see you again soon! 21:55:12

Me:
k. bye21:55:16


Raj :
Bye.