Submitted by excruciatingly on Wed, 2010-12-22 21:56.
You are now connected to Raj from Amazon.com.
Me: UPS
delivered two of my orders somewhere that is not my porch. One package
was a xmas gift for a 2-year-old. I'm panicking. Can you help? 21:46:11
Raj :Hello, my name is Raj. I'll be happy to help you today. 21:46:16
Raj :Can you give me the order number?21:46:52
Me:105-6602066-9466619 21:47:07
Raj :Thank you.21:47:36
Raj :Can you hold for a minute while I pull up your account. 21:47:43
Raj :Thank you for your patience . 21:49:32
Raj :I'm sorry for the trouble with the order.21:49:51
Raj :I'll create the replacement for the order with the one day shipping .21:50:11
Me:Unless it gets here tomorrow, that will not work. If you cannot guarantee an arrival of tomorrow, I need a refund.21:50:38
Me:Sorry to be rude. I'm trying.21:50:46
Raj :let me check the delivery date.21:51:12
Raj :I'm sorry, the order will be delayed.21:53:19
Raj :I'll [process the refund for the order, please return the item you received.21:53:48
Me:I received NO items. 21:53:59
Me:So, you can just process the refund and we're square. 21:54:12
Raj :alright, I'll process the refund.21:54:21
Raj :you will get the confirmation email after the chat.21:54:36
Me:I appreciate it.21:54:40
Me:Thank you. Happy holidays.21:54:55
Raj :Is there anything else I can do for you today? 21:54:57
Me:Nope. Thanks for tolerating.21:55:03
Raj :You too.21:55:04
Raj :Thanks for visiting Amazon.com. We hope to see you again soon! 21:55:12
Raj :Bye.
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